Humana Adds 170 Telesales Jobs In Tampa

Humana is bringing several new jobs to Tampa Bay and is adding 170 full-time employees to its 500-member Medicare telesales team over the next two months.

The new jobs will support Humana’s Direct Marketing Services (DMS) call center at NetPark in East Tampa and will focus on meeting the increased demand and support needed during Medicare’s annual open enrollment period from October 15th to December 7th.

"These new jobs will ensure that we are well-positioned to offer world class enrollment support to the Medicare beneficiaries and those seeking enrollment assistance for individual health plans. We’re pleased that acting on our mission of helping people achieve lifelong well-being is leading to more job opportunities in Tampa Bay," says Khursheed Zafar, VP of direct marketing services for Humana.

The announcement comes just one month after Humana committed to hiring 100 health coaches and telephonic nurses to accommodate the needs of its growing chronic care management division, Humana Cares/Senior Bridge.

Humana’s newest job additions are permanent positions extending beyond the Medicare open enrollment period and are also part of the initiative to hire more than 500 telesales and client specialists throughout the country, including 80 in Miramar, FL. DMS specialists will receive paid training and insurance licensing and are expected to start working on-site between June 3rd and July 15th.

"When a company such as Humana is expanding in Florida, that’s a good sign. And these jobs will help folks in both Tampa and Miramar," says U.S. Senator Bill Nelson.

DMS telesales and client specialists will focus on offering national support and enrollment assistance for Humana’s Medicare benefit plans and senior products while additionally helping customers find the best healthcare options available. As services have the potential to change from year to year, it is increasingly important for employees to be well-versed in Humana’s healthcare services.

Humana’s expansion throughout Tampa Bay further solidifies Tampa Bay’s position as a major healthcare market. The company employs more than 3,000 associates in the Tampa Bay area and close to 6,000 throughout Florida.

"We are a major player in the Medicare Advantage market in Florida. We have 700,000 Medicare Advantage members in Florida, and we’re growing," says Nancy Hanewinckel, east region media relations manager.

For information on hiring opportunities, visit Humana’s career services website.

Writer: Kaye Brown
Sources: Khursheed Zafar and Nancy Hanewinckel, Humana; Senator Bill Nelson, U.S. Senate