Tampa-based online travel agency Webjet is adding 15 jobs over the next year. The company is seeking experienced travel agents and customer service staff members to accommodate their bustling growth and growing customer service needs.
In 2009, after building a successful career in sales, travel and global business operations and additionally helping to transform Australia’s Virgin Blue Airlines from low-cost carrier to world carrier, Germany native Mathias Friess partnered with Webjet Australia
-- the largest online travel agency in Australia and the Pacific -- to form a joint venture that would bring a division to North America.
For Friess, whose wife Carren Rieger-Friess
was a Tampa native, the decision was easy. Webjet
opened its North American headquarters in the Hyde Park neighborhood of Tampa in April 2010 and soon became among the top 10 online travel agencies for airfare purchases in the United States.
Coupled with a proprietary technology algorithm and a strategic mix of search engine optimization methods, Webjet's goal is to bring low-cost international travel fares to the Americas while providing pristine customer service and support. And the company’s philosophy is straightforward:
Simple online booking with no surprises.
"We put the price first. Our technology finds airfare that others may not find. We find you a way which is convenient, but most importantly gives you a price advantage," says CEO Friess.
Webjet has also established an innovative customer education platform via Google+ Hangouts
, collaborating with students, bloggers and customers to share expert advice to those travelling abroad.
"Everyone is on social media. We may as well have certain topics and customer groups -- talk to them and give them our expertise. We have it, and we’d like to share it. Travel is emotional -- you want to be helped with qualified people," says Friess.
The company recently expanded into Canada
, both new sites which are managed from the Tampa office, and additionally signed an agreement with Kayak
, giving the company more growth.
Within three years of its stateside launch, the Webjet team has grown from 9 to 20, recently relocating its offices to North Howard Avenue.
"We knew there was going to be growth moving forward, and we do expect to see substantial growth in the next year," says Friess.
For information on hiring opportunities and business partnerships, visit Webjet’s website
Writer: Kaye Brown
Source: Mathias Friess, Webjet